Terms of Service

1. Agreement to Terms

By accessing our website, requesting a quote, or using our automotive locksmith services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our services.

These terms apply to all customers, including individuals, businesses, insurance companies, and fleet operators.

2. Services Provided

National Car Keys South Africa provides the following automotive locksmith services:

• Lost all keys replacement
• Spare key cutting and programming
• Key Vehicle Module (KVM) replacement
• Key programming and synchronization
• Broken key extraction and replacement
• Emergency call-out services
• Immobiliser diagnostics and programming
• Remote key fob replacement and programming

We specialize in Jaguar, Range Rover, Land Rover, and Porsche vehicles from 2006 onwards. Services for other vehicle brands may be available upon request.

3. Service Coverage

We provide mobile locksmith services nationwide across South Africa, including:

• Johannesburg and Greater Gauteng
• Cape Town and Western Cape
• Durban and KwaZulu-Natal
• Pretoria
• Port Elizabeth and Eastern Cape
• Bloemfontein and Free State
• Other major cities and towns

Travel fees may apply for remote locations outside major metropolitan areas.

4. Pricing and Payment

Quotes

All quotes provided are estimates based on the information you provide. Final pricing may vary based on:

• Actual vehicle model and year
• Key type and technology required
• Location and travel distance
• Time of service (standard hours vs. after-hours)
• Additional services required (e.g., lock repair)

Payment Terms

Payment is due in full upon completion of service unless otherwise agreed in writing. We accept:

• Credit cards (Visa, MasterCard)
• Debit cards
• Electronic funds transfer (EFT)
• Cash (for amounts under R5,000)

All prices are in South African Rand (ZAR) and include VAT where applicable.

5. Booking and Cancellation

Booking Process

To book our services:

1. Submit a quote request through our website or contact us directly
2. Provide accurate vehicle and location information
3. Review and accept the quote provided
4. Schedule a convenient time and location for service
5. Have proof of vehicle ownership ready for verification

Cancellation Policy

You may cancel your booking with the following notice:

• More than 24 hours notice: Full refund of any deposit paid
• Less than 24 hours notice: 50% cancellation fee may apply
• No-show or less than 2 hours notice: Full cancellation fee applies

We reserve the right to cancel services due to weather conditions, safety concerns, or unforeseen circumstances. In such cases, we will offer a full refund or reschedule at your convenience.

6. Vehicle Ownership Verification

For security and legal compliance, you must provide proof of vehicle ownership before we can provide key replacement services. Acceptable documents include:

• Vehicle registration certificate
• Valid driver's license matching the registration
• Proof of purchase or sales agreement
• Letter of authorization from the registered owner
• Insurance documentation with your name

We reserve the right to refuse service if ownership cannot be verified. This policy helps prevent vehicle theft and fraud.

7. Warranty and Guarantees

Service Warranty

All our services come with a warranty:

• Key replacement: 12-month warranty on key functionality and programming
• KVM replacement: 12-month warranty on module and programming
• Key programming: 6-month warranty on programming services
• Broken key extraction: 30-day warranty on lock integrity

Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized modifications
• Keys lost or stolen after handover
• Vehicle battery issues unrelated to our service
• Pre-existing vehicle electrical problems
• Damage caused by third parties attempting repairs

To make a warranty claim, contact us within the warranty period with proof of service.

8. Limitation of Liability

National Car Keys South Africa's liability is limited as follows:

• Maximum liability is limited to the amount paid for the specific service
• We are not liable for consequential, indirect, or incidental damages
• We are not responsible for vehicle delays, towing costs, or alternative transportation
• We are not liable for pre-existing vehicle conditions or defects
• We are not responsible for delays due to traffic, weather, or circumstances beyond our control

Our technicians take reasonable care when working on your vehicle, but you acknowledge that modern vehicle electronics carry inherent risks.

9. Insurance Claims

If you're claiming key replacement through insurance:

• You are responsible for obtaining insurance approval before service
• We provide invoices and documentation for insurance claims
• Payment is due regardless of insurance claim outcome
• Insurance excess and coverage limits are your responsibility
• We work with major South African insurers but are not affiliated with any

10. Emergency Services

For emergency call-out services:

• Emergency surcharges apply for after-hours, weekends, and public holidays
• Response times are estimates and not guaranteed
• Priority is given to safety-critical situations
• Full payment is required immediately upon service completion
• Cancellation fees apply for emergency bookings cancelled without valid reason

11. Data and Privacy

We collect and process personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). By using our services, you consent to:

• Collection of vehicle and personal information for service delivery
• Storage of your information for warranty and legal purposes
• Communication regarding your service requests
• Sharing information with payment processors and service partners as needed

12. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of National Car Keys South Africa and is protected by copyright laws. You may not:

• Reproduce content without written permission
• Use our trademarks or logos without authorization
• Modify or create derivative works from our content
• Use our content for commercial purposes

13. Prohibited Uses

You agree not to use our services or website for:

• Any unlawful purpose or to solicit others to perform unlawful acts
• Submitting false or misleading vehicle ownership information
• Attempting to fraudulently obtain keys for vehicles you do not own
• Harassing, threatening, or intimidating our staff
• Interfering with our website's security or functionality
• Transmitting viruses or malicious code

14. Third-Party Links

Our website may contain links to third-party websites (e.g., payment providers, vehicle manufacturers). We are not responsible for the content, privacy policies, or practices of these external sites. Access them at your own risk.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the new terms. We encourage you to review these terms periodically.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of South African courts.

17. Dispute Resolution

In the event of a dispute:

1. First, contact us directly to attempt informal resolution
2. If unresolved, disputes may be referred to mediation
3. If mediation fails, disputes will be resolved through arbitration or courts
4. The Consumer Protection Act (CPA) rights are not waived

18. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters and extreme weather
• War, riots, or civil unrest
• Government restrictions or regulations
• Power outages or telecommunications failures
• Pandemics or health emergencies
• Supply chain disruptions beyond our control

19. Contact Information

For questions about these Terms of Service, please contact us:

20. Consumer Protection Act (CPA)

Nothing in these Terms of Service limits or excludes your rights under the South African Consumer Protection Act 68 of 2008. If any provision is found to be inconsistent with the CPA, that provision will be modified to comply with the CPA while preserving the intent of the original terms.